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How We Handle Your Account and Payment Information

We collect and protect the information you share when you open an account, deposit through DANA, OVO or GoPay, and play on our platform. This policy explains what data we gather, how we use it, and the rights you hold over your personal information.

Account dataPayment informationActivity logsDevice detailsContact preferences
alexbet88 How We Handle Your Account and Payment Information
DATA SAFEGUARDS

How We Protect Your Information

We built account security and data protection into every part of the platform — from the moment you enter your DANA, OVO or GoPay details to the way we store your activity history. Below are the specific measures we use to keep your information safe and give you control over what we collect.

Encrypted Transactions

Every deposit, withdrawal, and wallet connection runs through encrypted channels so payment details never travel in plain text — we use industry-standard protocols to secure the link between your device and our servers.

Cookie Controls

We use cookies to remember your login state and preferences — you can manage or clear them through your browser settings, though some features like stay-logged-in may not work without them.

Access Restrictions

Only authorized personnel with a verified business need can view account data, and all access is logged — we review these logs regularly to detect and prevent unauthorized use.

Data Retention Limits

We keep your account information as long as your account is active and for a defined period afterward to meet regulatory requirements — once that period ends, records are securely deleted unless law requires longer retention.

CONTACT OPTIONS

How to Reach Us About Your Privacy

If you have questions about this policy, want to see what data we hold, or need to update your information, reach out through any of the channels below. Our Indonesia support team handles privacy requests during regular operating hours and can guide you through the steps to access, correct, or delete your account data.

Live Chat Open the chat widget in your account dashboard and select privacy inquiry from the topic menu — our team will confirm your identity and assist with data requests in real time.
Email Support Send your request to our support email with your registered account name and a brief description of what you need — we typically respond within one business day with next steps.
Account Settings Log in and navigate to account settings where you can view stored information, update contact preferences, and submit a data export or deletion request directly from the privacy section.

Privacy Policy Questions

We collect your name, email, phone number, and payment wallet details like your DANA, OVO or GoPay account to verify your identity, process transactions, and keep your account secure.

We use wallet information only to process deposits and withdrawals — payment details are encrypted, passed securely to the wallet provider, and stored in our system for reconciliation and fraud checks.

Yes — log in and submit a data export request through account settings, or contact support via live chat or email, and we will provide a file with your account and activity records.

We share data only with payment processors, fraud-prevention services, and regulators where required by law — we do not sell your information to advertisers or unrelated third parties.

Active account data is retained while your account remains open — once you close your account, we keep records for a limited period to meet legal and regulatory obligations, then securely delete them.

Contact our support team through live chat or email with a deletion request — we will verify your identity, close your account, and remove your data according to our retention policy and local regulations.